Managed Services

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24/7/365 Proactive Monitoring and Maintenance

Detect and prevent IT issues before they affect your bottom line.
Here at Brown Pear Solutions, our IT services are built to cover all of your IT support needs, from your employee workstations to your servers, and even other devices on your network that are necessary for your organization’s efficiency. By performing regular maintenance and monitoring your systems 24x7x365, we can drastically reduce the amount of downtime your staff experience. Our team is always looking out for your business and your goals, and can help you meet your IT needs as you expand. Our proactive maintenance can keep your IT investments running smoothly and our experienced support staff can assist your users with any technology-related issues.

The Benefits of Flat-Rate IT

Finally budget your IT expenses
Imagine being able to finally budget your technology. Imagine how much faster issues will get resolved if your entire staff can call for support without increasing your monthly IT expenses. With Brown Pear Solutions, you and your staff can rest assured that you can focus entirely on other business issues that need your attention, not your IT. In the long run, you save money with fewer issues, less downtime, and a no-surprises flat-rate that’s designed to work for small businesses.

Supplement Your Current Internal IT

Benefit from Brown Pear Solutions’ Flexibility
Already have an internal IT department or a technical guru on site that handles most of your day-to-day IT issues? Brown Pear Solutions isn’t out to replace them, but we can certainly supplement and assist your current internal IT staff providing our 24x7x365 monitoring, maintenance, and support. Your current IT staff will be able to take advantage of us as we strive to prevent downtime. If your current IT department is overloaded, Brown Pear Solutions is the perfect solution for lightening their workload to ensure the rest of your company continues to function without a hitch.

Proactive Managed Server Support

Flat-rate, fully-managed, 24/7/365 Server monitoring, maintenance, and remediation
Your servers are the heart of your IT Infrastructure. Any downtime means a massive loss in productivity for your end-users. Brown Pear Solutions’ Managed Server Care combines constant 24x7x365 server monitoring with proactive maintenance to prevent downtime and maintain availability and stability. If your server goes down, we know about it within minutes, and often take action before you call us. Your server’s uptime is our priority, and we take it very personally.

Server Consulting and Best Practices

Custom solutions to fill any need
If your business is expanding, or you feel that your network is lacking for your current users, we can evaluate your current setup and come up with the best solution for your organization. Thanks to many partnerships with hardware and software vendors, we can provide the best solutions to meet your goals and your budget.

Onsite IT & Remote Helpdesk Support

Remote monitoring, maintenance, reporting, and cost-effective support
Your end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations. Now your end-users don’t need to worry about racking up bills whenever they need support.
Empower your staff by giving them direct access to Brown Pear Solutions’ unlimited phone and remote support. Our flat-rate service resolves the issue of having to wait for approval to increase IT support costs.
With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the Brown Pear Solutions Network Operations Center (NOC). We track serial numbers, license expiration, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

Contact our Managed Services Consultant to get a free, custom quote, email admin@brownpearsolutions.com